Auto dialers have become a core part of every sales team’s toolbox. When used effectively, auto dialer software can help your team reach out to more prospects in less time and significantly increase conversions. However, with dozens of dialer software solutions available in the market, choosing one might be challenging. More importantly, not all dialing tools are a good fit for small businesses that typically have limited resources and require greater flexibility. Let’s take a closer look at how SMBs can benefit from using auto dialers and outline some of the most affordable dialer software solutions for smaller sales teams.

What is an Auto Dialer?

Auto dialers are software solutions designed to automate and optimize the process of making outbound phone calls for lead generation and sales. Auto dialers fall within several types (power dialers, predictive dialers, and preview dialers) – all operating in a slightly different way. Predictive dialers are considered the most advanced solutions as they use AI (Artificial Intelligence) and ML (machine learning) to minimize idle time between interactions and enable agents to handle a higher volume of outbound calls.

So, how does an auto dialer work? Auto dialers automatically call numbers from your predefined contact list, eliminating the need for your reps to dial them manually. Typically, auto dialers can automatically skip busy signals, disconnected numbers, and answering machines and connect agents only to calls answered by prospects or customers. 

Some advanced dialing solutions can also filter out numbers from the DNC (Do Not Call) Registry, prioritize leads based on previous interactions, dynamically display local numbers to increase call answer rates, automatically leave pre-recorded voicemail messages, and manage the reputation of your numbersto prevent them from being flagged as spam.

How Can Small Businesses Benefit from Using Auto Dialers?

Higher outbound call volume

Since auto dialers can automatically call numbers from your predefined list of contacts, your sales reps don’t have to do it manually, which saves them a great deal of time and effort while also eliminating errors like dialing incorrect numbers or calling the same numbers multiple times. As a result, your sales agents can make more outbound calls in a shorter time and engage in more conversations without having to waste time listening to busy signals and waiting for the prospects to answer. 

Improved lead management

Many advanced auto dialer software solutions can automatically score leads based on the probability of a successful conversion and prioritize them in your outbound calling campaigns. That ensures your sales reps can focus on connecting with the most promising leads first, helping you improve the efficiency of your outbound calling efforts.

Increased conversions and sales

Low call answer rates often become the major bottleneck sales agents face when running outbound cold calling campaigns. Auto dialers that support local presence dialing can automatically display numbers with the local area codes on your prospects’ caller ID, dramatically increasing the chances of your calls being answered. In fact, research proves that people are four times more likely to answer unknown calls from local numbers. Along with lead scoring and prioritization, local presence dialing can help you improve conversions and drive more sales from your outbound calling campaigns. 

Top 5 Affordable Dialer Software Solutions for Small Businesses

1. VoiceSpin AI Dialer

VoiceSpin offers one of the most advanced auto dialing solutions in the market. It operates in the predictive and power dialing modes and uses AI and ML algorithms to score leads and connect them to the best-suited sales agents to maximize yourconversions. With a range of advanced features like intelligent lead distribution, local caller ID, voicemail drop, DNC list filtering, custom reporting, and AI call summaries, VoiceSpin’s AI dialer is an excellent solution for both small businesses and large enterprises. Additionally, the platform integrates with 50+ most popular CRM systems and business apps.

Features: 

• Intelligent lead scoring and distribution

• Campaign and session management

• Local caller ID

• Automated voicemail drop

• DNC list filtering

• Number reputation management

• Call recording and live monitoring

• Custom reports and analytics

• SMS text messaging

• AI call summary 

Pricing: Starts at $77 user/ month (billed annually)

2. JustCall

JustCall is a popular auto dialing solution that operates in multiple dialing modes, including power dialing, predictive dialing, and dynamic dialing. It offers a range of helpful features like local presence dialing, voicemail drop, custom reattempt rules, call recording, advanced analytics, and more. JustCall is also known for its AI features like AI call scoring, AI call summaries, and on-screen scripts. Besides that, JustCall integrates with 100+ CRM systems and business apps and offers custom integration options.

Features:

• Local presence dialing

• Custom reattempt rules

• Voicemail drop

• On-screen scripts

• Call recording

• Live call monitoring

• Advanced analytics

• Call transcription

• AI call scoring

• AI call summaries

Pricing: Starts at $49/ user/ month (billed annually) andrequires a minimum of 2 users.

3. PhoneBurner

PhoneBurner offers a power dialing software solution with a solid range of features, including smart lead distribution, branded caller ID, number reputation support, 1-click voicemail, custom reporting, SMS text messaging, and more. However, unlike other dialers listed here, it only operates in the power dialing mode. But what’s distinctive about PhoneBurner is that itoffers a CRM system along with the dialer. And you can also integrate it with 100+ other popular CRM systems, helpdesk tools, and business apps. 

Features:

• Smart lead distribution

• Advanced lead filtering

• Number reputation support

• 1-click voicemails

• Branded caller ID

• Call recording

• Live call monitoring

• Post-call workflow automation

• Custom reports and analytics

• SMS text messaging

Pricing: Starts at $127/ user/ month (billed annually).

4. ReadyMode

ReadyMode is a predictive dialer software solution that also comes with its own built-in CRM system. With a comprehensive set of features like campaign and lead management, call cadencing, agent and dial list prioritization, caller ID reputation management, dynamic scripting, and compliance features, ReadyMode might be a great choice for sales teams. The platform integrates with the most popular CRM solutions and some industry-specific systems. It also offers personalized implementation and training at no additional cost, but it does charge a set-up fee. 

Features:

• Campaign and lead management

• Agent and dial list prioritization

• Caller ID reputation

• Caller ID proximity matching

• Dynamic scripts

• Call cadencing and autopilot

• Real-time call monitoring

• Call recording

• DNC list filtering

• Custom reporting and analytics

Pricing: Starts at $150/ user/ month (billed annually).

5. Dialpad

Dialpad is a power dialing software solution with a range of basic features, making it a great starting point for small sales teams. It offers local presence dialing, voicemail drop, real-time agent assist, call transcription, call recording, real-time call monitoring, and other features. Dialpad can be integrated with many CRM systems, helpdesk software, and other business apps. Unlike other auto dialing solutions listed here, Dialpad offers a rather limited set of features and lacks some advanced capabilities sales teams can benefit from.

Features:

• Local dial

• Advanced call controls

• Voicemail drop

• Call recording

• Real-time call monitoring

• Real-time agent assist

• Call transcription

• AI scorecards

Pricing: Starts at $70/ user/ month (billed annually).