The latest Competition & Markets Authority banking satisfaction survey ranks the service quality of personal and business current account providers in Great Britain and Northern Ireland.

Overall, the top-ranked personal current account providers in Great Britain are Monzo (1st); Starling Bank (2nd) and Chase (3rd).

The lowest-ranked personal current accounts providers in Great Britain are: The Co-operative Bank (15th); Virgin Money (16th) and Royal Bank of Scotland (17th).

Overall, the top-ranked business current account providers in Great Britain are: Monzo (1st); Starling Bank (2nd); Tide and Handelsbanken (joint 3rd)

The lowest-ranked business current account providers in Great Britain are: Royal Bank of Scotland (13th); The Co-operative Bank and Barclays (joint 14th) and HSBC (16th)

The top-ranked personal account providers in Northern Ireland overall are Monzo, Starling Bank and Nationwide, while the lowest-ranked current account providers are Ulster Bank, Bank of Ireland UK and Allied Irish Banks.

While the top-ranked business current account provider in Northern Ireland is Santander, while the lowest-ranked business current account provider is Bank of Ireland UK.

There are two new entrants in this year’s survey – Chase is now included in the Great Britain personal current accounts results and Zemplar Bank is included in the Great Britain business current accounts results.

Results are for the period July 2023 to June 2024.

Commenting on the findings CMA senior director of markets Dan Turnbull said: “It’s important that banks listen to their customers and then provide services in a way that works for them. Strong competition is the most effective way to improve the customer service experience, and this survey provides the transparency that people need to be able to choose a new provider if they feel their bank is not up to scratch.”

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