In reply to Stephen Harrison.
I have finally had a final decision on Friday, the FOS have only managed to recover/justify half of our losses for the breach of contract and structural damages. The ombudsman can’t justify why I spent over a year doing nothing to prevent further losses because of water pouring into our home as a result of poor workmanship. Even though Nationwide repeatedly stated (by phone, not logged) make no changes in case the merchant wishes to attend site. The fos believe I should have ignored nationwide earlier and therefore won’t include these losses. Given how hostile the merchant has been at sending solicitors sometimes daily, with ever moving forward threats of dates for court. And given how useless Nationwide have been given the breach of contract proved was in the original submission over 2 years ago. Then I have accepted the recovery of half the losses as better than many more years of court proceedings. But then to find out the ombudsman is now on leave and this is sat in limbo until they return is rather annoying that no one will move this forward.
