In reply to Sara (Debt Camel).
I originally sent the complaint on 1st of may. They then tried to claim I could only complain via phone not email or chat after they had told me I could complain via chat. I told them that I have difficulty communicating over the phone and they then seemed to accept that the matter had to be dealt with via messages but I don’t really know how much I trust that it is actually being looked as the responses seem designed to bamboozle me what with saying we trust your satisfied and then sending three messages saying it’s being escalated and sorry for the delay.
