In reply to Martyn Everatt.
Hi Sara I contacted my adjudicator.
And the reply he got was below am not sure what this means:-
Good morning
Thank you for your response. I’m sorry to hear about your situation.
I contacted Virgin to which they replied ‘The bank escalated our concerns of your Service’s finding to Jag at Relationship Management level and therefore we were not presently in a place to offer settlement on the terms suggested’.
I’ve asked them to provide a response to my view as soon as possible.
Kind regards
