Hi Sara, had this reply from the Zopa credit card complaint today only taken,2 days but waiting to see what they come back with as checked and there’s still £389.82 left but they’ve cancelled the card and contract.
Just to let you know, we are looking to uphold your irresponsible lending complaint. As we are looking to do this, we would need to apply a default to your credit card to be able to remove the remaining interest. Rest assured, this will only default the agreement and will not have a negative effect on your credit file.
We will be removing the information from your credit file regarding the credit card that we will be upholding. You may receive correspondence in the meantime stating that your credit card agreement has defaulted. Please ignore this correspondence as these are the steps that we will be taking to uphold your complaint.
Once the necessary steps have been completed, we will contact you with a final response letter in the coming days.
